Ele.me suspends takeaway services in areas that do not meet takeaway delivery conditions

Information Times (reporter) Pan Jingwen)Recently, many places in Guangdong have continued to experience heavy rain, and some areas have issued a red warning for heavy rain. Ele.me takeaway ordering platformExpress,We attach great importance to the safety and rights and interests of takeaway riders. Therefore, according to the requirements of various places, the platform has suspended takeaway services in areas that do not meet the conditions for takeaway delivery, and will continue to adjust according to the actual situation in the region.

In order to ensure the safety of riders, Ele.me has set up a "safe production" special project team and launched an emergency mechanism under special weather. Through weather warnings and safety reminders, the platform has provided riders with pre-tips, including slowing down, avoiding wading in water, and bypassing stagnant water. At the same time, the platform has also optimized the route and dispatched order protection to match riders with more flexible delivery time and shorten the delivery distance, and opened penalty-free measures and abnormal declaration and rejection for riders under relevant circumstances.

Before the bad weather came, Ele.me distributed waterproof bags, raincoats and other rain-proof and waterproof equipment to riders. The platform also carried out safety knowledge courses for riders such as typhoon and rainstorm abnormal weather protection, and prepared ginger soup, hot tea, cold medicine and medical kits for them at the site to provide logistical support.

For merchants who are temporarily offline due to heavy rain, stagnant water, etc., Ele.me will provide temporary closure protection to effectively safeguard the rights and interests of merchants.